Don Hattan 3-Day Peace of Mind Exchange Policy
Purchasing a vehicle is a major financial decision, and we believe you should never have to worry about buyer's remorse. At Don Hattan Dealerships, every qualifying vehicle purchase comes backed by our 3-Day Peace of Mind Exchange Policy.
Whether you decide you need a different trim level, want a 3-row SUV instead of a crossover, or simply prefer another color, our exchange policy gives you total confidence. If you don't completely love your new or pre-owned vehicle, bring it back within 3 days, and our team across Park City, West Wichita, Derby, and Augusta will help you swap it for one that fits your life perfectly.
3-Day Exchange Policy vs. Traditional Dealership Sales
Comparing Vehicle Purchase Security Standards
| Policy Aspect | Don Hattan 3-Day Exchange Policy | Traditional Dealership Experience |
|---|---|---|
| Post-Purchase Flexibility | 3-Day Exchange Guarantee: Exchange your vehicle within 3 days if it doesn't fit your needs. | Final sale upon driving off the lot; no returns or exchanges permitted. |
| Inventory Choice | Select an exchange from hundreds of vehicles across 4 connected campus inventory pools. | Limited or non-existent trade assistance, usually incurring heavy trade-in depreciation losses. |
| Hassle & Pressure Level | Guided by non-commissioned Customer Experience Advocates dedicated to getting your fit right. | High-friction sales resistance aimed at preventing cancellations or vehicle swaps. |
| Added Protection | Complements our 120-Point Vehicle Inspection and Hattan Upfront Market Pricing. | Uncertain vehicle reconditioning paired with non-negotiable final sale terms. |
How the 3-Day Exchange Process Works
1. Drive & Test in Real Life
Drive your new or pre-owned vehicle on your actual daily commute through Wichita, test how child seats fit in the back row, and verify that it fits comfortably in your garage.
2. Decide Within 3 Days
If for any reason the vehicle doesn't feel like the perfect fit within 3 days of purchase, simply contact your Customer Experience Advocate.
3. Choose Your Replacement
Browse our inventory online or visit any of our four dealership hubs—Park City (North Wichita), West Kellogg (West Wichita), Derby, or Augusta—to select another new or used vehicle.
4. Simple Financial Adjustment
Our finance team will apply your full purchase credit toward the replacement vehicle, adjusting your financing terms or payment details seamlessly.
Frequently Asked Questions: 3-Day Exchange Policy
What is the Don Hattan 3-Day Exchange Policy?
Our 3-Day Peace of Mind Exchange Policy allows you to bring back your newly purchased vehicle within 3 calendar days of purchase to exchange it for another vehicle in our inventory if you aren't completely satisfied.
What condition does the vehicle need to be in for an exchange?
The vehicle must be returned in the same condition as when it left the lot, free of mechanical damage, modifications, or excessive mileage beyond normal 3-day driving.
Can I exchange my vehicle at a different Don Hattan location?
Yes! If you purchased your vehicle at Don Hattan West, you can exchange it for a vehicle located at Don Hattan Chevrolet in Park City, Don Hattan Ford in Augusta, or Don Hattan Derby.
Does the 3-Day Exchange Policy apply to both new and used vehicles?
Yes! The 3-Day Exchange Policy applies across our inventory of new Chevrolet and Ford models as well as our pre-owned cars, trucks, and SUVs.