Non-Commissioned Customer Experience Advocates: Redefining How Wichita Buys Cars
For generations, the traditional car buying process has been associated with high-pressure sales tactics, quota-driven sales reps, and exhausting price negotiations. At Don Hattan Dealerships, we eliminated the old dealership sales model to prioritize transparency, honesty, and complete customer satisfaction.
Instead of traditional commissioned salespeople, our team consists of Non-Commissioned Customer Experience Advocates. Their primary mandate is simple: guide you through our inventory, answer your questions honestly, and help you find the vehicle that best fits your lifestyle and budget—without high-pressure sales tactics.
Traditional Commissioned Sales vs. Don Hattan Customer Experience Advocates
Comparing the Sales Experience: Traditional Dealerships vs. Don Hattan
| Experience Factor | Don Hattan Customer Experience Advocates | Traditional Commissioned Sales Staff |
|---|---|---|
| Compensation Structure | Non-commissioned; salary and bonuses are tied directly to customer satisfaction ratings. | Paid on commission percentage of vehicle profit margin or monthly unit volume. |
| Primary Objective | Helps you find the exact vehicle, payment, and features that fit your specific household needs. | Motivated to maximize vehicle price and dealer gross profit per sale. |
| Buying Environment | Relaxed, low-pressure atmosphere with complete transparency from start to finish. | High-pressure sales environment, artificial urgency, and desk manager negotiation games. |
| Pricing Transparency | Paired with Hattan Upfront Market-Based Pricing—no hidden fees or surprise add-ons. | Artificially inflated list prices with back-and-forth haggling. |
4 Ways Our Advocates Put You First
1. Zero Commission Pressure
Because our Advocates are not paid on vehicle markup or profit margin, there is never a reason to push you toward a more expensive vehicle. Whether you are choosing a $10,000 budget used car or a top-trim full-size truck, you receive the same attentive, respectful service.
2. Multi-Location Vehicle Access
Our team isn't restricted to a single sales lot. If you are working with an Advocate at our West Wichita location and the vehicle you want is parked at Don Hattan Chevrolet in Park City, Don Hattan Ford in Augusta, or Don Hattan Derby, your Advocate will arrange to bring the vehicle directly to you.
3. Integrated Guidance & Trade Appraisals
Your Advocate handles your vehicle demonstration, test drive, and trade-in valuation walkthrough seamlessly. Working directly alongside our finance team, they ensure all trade valuations and monthly payment estimates reflect fair, real-time market data.
4. Backed by Our 3-Day Peace of Mind Exchange Policy
Our commitment to your satisfaction extends beyond the sale. If you get your vehicle home and decide within 3 days that you'd prefer a different model, engine, or trim level, your Advocate will facilitate a seamless exchange across our multi-campus inventory pool.
Frequently Asked Questions: Customer Experience Advocates
What is a Customer Experience Advocate at Don Hattan Dealerships?
A Customer Experience Advocate is a non-commissioned vehicle specialist whose sole job is to guide you through the vehicle research, selection, and purchasing process in a stress-free environment.
How are Don Hattan Customer Experience Advocates paid?
Our Advocates receive a stable salary and performance bonuses based directly on customer satisfaction index (CSI) scores and review ratings—not on the price or profit margin of the vehicle you buy.
Do I have to negotiate prices with my Customer Experience Advocate?
No! Every vehicle at Don Hattan Dealerships is marked with our "Hattan Upfront Price," derived from live regional market data. This eliminates haggling, hidden dealer fees, and pricing game-playing.
Can one Customer Experience Advocate show me cars from multiple Don Hattan locations?
Yes! One Advocate can assist you with our entire inventory pool across all four metro locations: Park City, West Kellogg, Derby, and Augusta.