Don Hattan Service Centers – Frequently Asked Questions
From Chevy to Ford to all major makes and models, our factory-trained technicians deliver professional, transparent, and timely service. Customers love our consistent communication, accurate timelines, and the genuine care our service teams provide across all three Don Hattan locations.
Plan Your Visit
What services do you offer?
We provide full automotive maintenance and repair, including oil changes, brake repair, tire service, alignments, diagnostics, engine repair, and more. Customers appreciate how thoroughly our teams explain findings and review options without pressure.
How do I schedule a service appointment?
You can schedule online by clicking here Or call any of our three Don Hattan locations: Chevrolet: 316-348-4593, Ford: 316-633-7307, Derby: 316-330-0939. Our advisors offer fast scheduling assistance and friendly communication.
Do I need an appointment?
Appointments are recommended to ensure the quickest service. Our advisors will give you an estimated completion time and keep you updated throughout the process.
What information do I need when calling for a part?
Your VIN number helps us identify the exact part your vehicle needs so we can provide accurate pricing and availability.
How long will my service take?
Routine services usually take 30–60 minutes. More complex repairs vary. Our advisors keep you informed throughout the process with timelines and clear communication.
Do you offer shuttle service?
Yes, our complimentary shuttle can take you anywhere in the Wichita metro, including Derby, Andover, and Augusta, and bring you back when your vehicle is ready.
Can I wait while my vehicle is serviced?
Yes, we offer a comfortable waiting area with seating, Wi-Fi, and refreshments.
Do you work on all makes and models?
Our technicians service most major makes and models, domestic and import.
Do you use OEM parts?
We use manufacturer-recommended OEM parts whenever possible for proper fit, safety, and reliability.
Can I get updates while my vehicle is in the shop?
Yes, via text, phone, or email. Our advisors keep customers informed from start to finish.
Pricing & Estimates
Do you price match or offer service specials?
We offer competitive pricing and service specials by store: Ford Specials, Chevrolet Specials, Derby Specials.
What forms of payment do you accept?
We accept major credit cards, debit cards, cash, and select service financing options.
Maintenance & Repairs
How often should I service my vehicle?
Every 5,000–7,500 miles depending on driving habits and manufacturer guidelines. Advisors provide personalized recommendations.
How often should I get my oil changed?
Follow the recommended interval for your vehicle. Learn more about oil change services here.
How often should I have my tires rotated?
Typically every 5,000–7,500 miles. Learn more about tire services here.
What are signs that my brakes need replacement?
Squeaking, grinding, vibration, longer stopping distance, or dashboard warning lights. Check out our Brake Pad Replacement Cost Guide to learn more.
Warranty & Other
Do I have to use the dealership for warranty compliance?
Using a certified dealership ensures proper documentation and genuine parts.
Do you provide loaner cars for longer repairs?
Yes, for certain repairs or warranty needs we offer complimentary loaner convenient for extended service.
How do I know if my vehicle has a recall?
We can check using your VIN at any service visit. Recall repairs are free.
I didn’t buy my vehicle here – can I still service at Don Hattan?
Yes, all customers and makes are welcome. Many of our loyal customers started by servicing here even if purchased elsewhere.